메르큐르 리즈 센터 호텔

I booked the Novotel months ago, this was changed to the Mercure but not by me weeks ago. I received the customary welcome email 24 hours before from the Mercure. I arrived at my hotel and wasn’t able to gain entry - eventually someone arrived to say I’d be transferred to The Novotel. On arrival at The Novotel I explained the position and quite frankly the reception staff weren’t interested - no comment and no apology. I’ts been a while since I stayed at a Novotel and this I think may be the last. No parking availability other than £15 for overnight in their underground which is far too much and in no way reflects the price and standard of the hotel. Beds and pillows uncomfortable, room clean as was hotel and well appointed and positioned tbh.