홀리데이 인 루이빌 이스트 - 허스트본 바이 IHG

Every single time I took a shower, I had to use several towels to sop up the water that dripped from the shower curtain to the floor. It was A LOT of water. On Sunday, I took the do not disturb sign off the door when I left at 8:00am for my bowling tournament so the room would be serviced. When I came back around 2:00pm, the wet towels were gone, no new towels were there, and the bed wasn't made. AND, the cabinet door where the refrigerator is was wide open. That means someone HAD top open it on purpose because the door drags on the carpet, so it wouldn't just swing open by itself. Then I left for the banquet I had to attend at 5:30pm. When I came back to the room at 8:30pm, there was no bedding at all on the bed and the towels were STILL not replaced. I had to go down to the desk to get towels and get someone to come make the bed. When I checked out on Monday, I told the front desk about my troubles and all I got was an "I apologize." When I told all of this to one of my team mates, he informed me that when he first checked into his room, his bed wasn't even made and they had to move him to another room. Clearly the people in this hotel don't have a clue what they are doing. Further, I only saw a housekeeper's cart in the hallway ONE time for my whole trip. Except for the flooding after a shower issue, the room itself was sufficient for a bowler staying three days. The service, however, was the worst I have ever experienced at a hotel.

Still haven't received my accidental pay back in my card,room was not damaged and they charged me $100.00, it's been 3 business days already they have not put money back on my card,try calling asked staff about money being put back on card,staff member didn't have no idea about the question and wasn't helpful at all, I would never stay at this facility again and recommend nobody to stay at this facility,had problem once before about being over charged for damaged fee that hold on your card once before,it gives scamming vibes.