더 코트하우스 호텔, 어센드 컬렉션 호텔

Very spacious room, very clean, staff were great, extremely quiet. Beautiful hotel.

Room was 58 F on arrival, thermostat was off, a small electric heater was running . Turned on the thermostat with no change noted, left for 2 hours had gone up to 59 F. Called the desk and the reception clerk came up and said there was nothing he could do because the hotel was full. Maybe change rooms tomorrow. The tiny heater warmed the room up by 1 degree every hour or 2 and we managed to sleep. No one ever returned or tried to fix the problem, we ran the electric heater continuously till we left after the second night. On checkout a different clerk was not surprised when i told her we had no central heat and voiced an apology. No attempt was made to fix the problem or compensate us for the problem, and no one seemed concerned about the fire risk of running a space heater in our room for 2 days nonstop. When we checked online after the desk clerk said the hotel was full, we found that the hotel was still taking reservations. While staying there we saw no attempt to shovel the parking areas or walkways and we noticed that the fire exits were piled with snow. If the space heater had caused a fire we might not have been able to exit.

Staff are excellent, rooms are new and lovely. I can only give three stars for a winter visit. Heating units in rooms we were in could not keep up with the cold. Bathroom floor icy cold. I would still recommend although ask for a room that has better heating.

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Absolutely love this place. Loads of character. Great breakfast. Big rooms with high ceilings. Huge bathrooms with heated floors. Extremely comfy beds. Great location. My preferred place to stay in the bay.