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Staff were unresponsive and unhelpful. We left an item in our room and didn’t realize until we left. Despite multiple text messages, emails, and phone calls, we got no response whatsoever. We will not stay there again.

Although "official" check-in time ran from 4-6pm, we had advised the innkeeper a day in advance that we would be there around 8pm. Although we received no reply to that email, we assumed 8pm would be okay. The parking area seemed to be full, so we texted the innkeeper from the driveway, and went inside. We were greeted by a rather cranky gentleman, who said there was lots of room to "park on the grass; it's dead anyway." The room was okay, though it could have used a good cleaning: dustbunnies under the beds and around the baseboards, etc. The amenities, e.g., "complimentary toiletries," consisted of a bottle of body wash, a bottle of shampoo/conditioner, a well-used sofsoap dispenser, and a stack of Q-tips. A glass, or even a paper cup to allow for a glass of water in the room would have been nice. We were curious about the extension cord in our room that disappeared through a hole in the wall. On the bright side, the beds were very comfortable and the Inn is in a great location, just a very short walk to restaurants and other downtown Stratford attractions. Overall though, it's case of what may once have been historic charm that's now just old.

Friendly staff, small creature comforts would be greatly appreciated especially when you're spending almost $500 per night like a couple bottles of water in the room. The TV didn't work also quite cold in that room maybe a small unit heater other than that Very Unique Pl., Stratford always great.