사운드 뷰 그린포트

Staff was over the top helpful, nice!!!! If you needed help or anything they were right on it for you Thank you do very much for making a sad trip for a loved ones memorial into something grateful!!

The rooms are clean but very little insulation in the walls. I could hear the entire conversation of my neighbors. Our room was very close to the highway as well. Nice view though.

The hotel was exceptional! We love staying at soundview during the winter months!

Hotel complaints Extra unknown/ non-disclosed charges- 13 arrival and 15 checkout **there are more charges than shown in Expedia Rooms not matching pictures (told to have an ocean view when not the case) Some ice on road/ sidewalk (seen someone slip) Disappointing “continental” breakfast Parking lot was full we had no parking even though we were paying a parking fee to park at the hotel **they don’t do anything about people not staying at the hotel taking up parking spots and seem to be aware of non tenants taking spots Broken ice machines “Conjoined rooms upon request” all the rooms in our building were conjoined but also wasn’t mentioned we’d be in a conjoined room We had to take time out of our Valentine’s plans to either get issues corrected or because of issues from hotel When switched rooms because of TV not having full functions/working. New room missing mini fridge that the previous room had (uncertain if we were put in lower tier room as other amenities were missing or less of) **were told that the transfer of rooms wouldn’t cost us any extra charge as they are the “same” tiers of room and no charges will be against us There is more and the attitude of the staff was not great. I will be contacting for more.

When i got to the room i was disappointed...i immediately called the fron desk to see if there was any way i could change my room to one with a view of the sound? Not the parking lot.. They told me there was nothing they could do, they were at full capacity..in the morning , we realized that almost the entire top row of rooms were empty...customer service was a let down...didnt seem like they were too concerned that i was unhappy..