윈덤 그랜드 플라자 로열 유저우 샤먼

The hotel architecture are very nice., staffs friendly, room are nice and clean. The train station is walking distance. Need to get a ride when going to malls and getting food. Near the airport. Nice to stay with overlooking view Near the arena where we watched concert.

Elegant hotel with friendly staff. Very peaceful environment for those who are looking for a relaxing getaway.

Need to improve the ambiance of the lobby. Eateries are far from the hotel. Restaurant behind the hotel, do not accept foreign credit card

First of all, this hotel has panoramic sea view which offer us a relaxing and calming stay. We've opted for the suite room with the lounge access. Super privacy and nice drink and basic snacks during the tea time and dinner provided with sincere. Special mention the lounge staff 雪儿, Lucy & Summer who keep the maximum hospitality service to us. Feel like going to the lounge whenever we are tired and back to hotel. The room is perfect with the best accommodation among all. House keeping staff like 杨琴阿姨 and Angel are very detailed and concerning to our comfortable and satisfaction during the stay. Bravo! Even the maintenance staff, Gavin is professional and work with wide smile when our room needs some rectification. He really needs to be recognised by his effort of excellent service. The western cafe which serve wondrous breakfast and weekends dinner is the best! Thanks to the chef Gary and the impressive managers like Jason & Chris. They show above 5 stars service to make us right at home. Thanks to the service team like Archer and Alice. They are attentive and always serve us with a sweet smile. Great passion. Whenever you need service like assistance to bring your luggages or any logistics help, Justin and his team especially 维维 is the star of making us feel we are important. They welcome us with helpful manner and 维维 always go extra mile to be the most helpful one to serve us. Lastly, never forget 玉清阿姨，impressed me when she is cleaning up the western restaurant when we had our dinner. She will greet you with greeting and touch your heart. And look out for Vera & 游经理, they are the stars of the front line who definitely give you the impressive service and very touch concern and service. In short, this hotel management indeed has put in effort to nurture everyone here to make us, the guests, the most and unforgettable stay. Thanks to the General manger who has brought this pillar of service team great and strong to serve us like at home. Even the hidden gem like Gavin who work as maintenance staff. Excellent service !!

It was great welcome and I asked for some favour and they just upgraded me to complete my requirements it was at front desk MR DAVE DAI as superb excellent cooperative and best person in all to complete my requirements