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Great location. Clean, roomy, allowed us to store luggage both the day of arrival and departure so we were able to explore Rome that much more. Taxi stand just down the street was very convenient. Wonderfully responsive to any inquires and requests.

❌ Trapped inside the hotel room twice during our honeymoon due to a broken door. ❌ Hotel staff told us to sleep with the door open instead of fixing the problem. ❌ Refund was promised but never given — hotel stopped responding after our stay. We were trapped inside our hotel room twice during our honeymoon. This hotel shows no concern for guest safety whatsoever. We stayed at this hotel while visiting Rome for our honeymoon, and it was truly the worst experience we have ever had. On the first night, after returning to our room from dinner, the door malfunctioned and we became trapped inside the room. After contacting the staff, a repairman arrived about an hour later. However, after more than an hour of attempts, he was still unable to fix the door. The hotel’s proposed solution was unbelievable: “Sleep with the door open.” Is that a reasonable response to honeymoon guests, especially in a foreign city like Rome? We clearly refused and requested that the door be properly fixed by 7:00 AM the next morning. The staff said they understood. However, the next morning, we were trapped inside the room again, this time for an entire hour. Because of this issue, we were unable to follow our planned honeymoon itinerary for two full days, and we spent the entire trip feeling anxious and stressed. This was not a minor inconvenience — it was a serious and obvious safety issue. We requested a refund from the hotel. While the issue appeared to be under discussion during our stay, all communication stopped completely after our trip ended. We received no official apology, no compensation, and no refund. There are many excellent hotels in Rome. If you value safety, responsibility, and proper customer service, I strongly advise against staying at this hotel. ❌ 문 고장으로 신혼여행 중 호텔 방에 두 번이나 갇혔습니다. ❌ 문제를 고치기는커녕 “문을 열고 자라”는 대응을 했습니다. ❌ 환불을 약속했지만 끝내 지급되지 않았고, 숙박 후 연락이 끊겼습니다.