홀리데이 인 익스프레스 애너하임 웨스트 바이 IHG

The room was pretty clean but the room had smell bad smell

Cockroach in bedroom and bathroom. Very cold in corridor and draught into room, cold. Not enough towels.

Sheets not clean on bed!! Dirty sock too much noise from people at night and to top it off the BF egg hair from cooks.

We had a leak in the ceiling the first night, dripping onto the bed. Called the front desk right away, it took them 2 hours to ‘look into it’ until i finally asked for another room because it was getting late. I was told they were sold out except for one room that they were saving for an emergency and asked if we could just make it through the night in a room with a leak onto the bed. When I said no. I was told they would ‘see what they could do’ after continuous calling back to see what resolution they could offer, they finally moved us. The second room was right next to the elevator. It was loud and the TV would not connect to anything which I was not going to complain about because at least the beds were dry. But the garbage can next to the elevator was right outside of our door now and it had not been emptied. It was filled and over flowing onto the ground and smelled terrible and it took over 24 hours for it to get emptied. Still tried to make the best of the stay, went to the gym on site, the water dispenser was empty, so went to the lobby market to get a bottle of water, they had none so i asked the front desk if they had water anywhere else. She was nice enough to open the breakfast room to allow us to get water from the juice dispenser, but said ‘we know the filter needs to be changed that’s why the red light is on, but you can have the water free’ for the two breakfasts we had at the hotel, the only water dispenser continued to have a red light.

I’m not a super picky or particular person when it comes to hotel stays, especially since I usually don’t spend much time in the actual room. However, this time was different. I had two rare free days and was really looking forward to enjoying some quiet downtime with my kids. Unfortunately, the experience was disappointing from the start. On our first night, the TV didn’t work. We notified the front desk and were told no one was available to fix it, so we had to switch rooms. The new room was honestly worse chipped paint on the ceiling and a strong musty smell. Still, the TV worked, so we decided to just deal with it. The next morning, the TV stopped working again sound but no picture. Maintenance eventually replaced it.Throughout that day, maintenance knocked on our door three separate times asking about a possible leak. Apparently, the musty smell was coming from water damage. They inspected and confirmed there was a leak but didn’t actually fix anything. At checkout inquiry — which was still two days away — the manager mentioned we might have to move again, but we never did. Instead, we were left with two large wet spots in the carpet that we had to avoid the rest of our stay, along with the lingering smoky, damp odor.The final straw was Friday morning when we were woken up by a smoke alarm blaring. I understand that things happen, but there was no communication or urgency from staff. My kids and I rushed to the lobby, and the front desk attendant had no idea what w