로타나 호텔 리미티드

This is not a hotel, we booked and arrived and it was a council owned building for vunrable people. It should not be advised!! Don’t book hotel

i booked a hotel via hotels.com for 29th July 2022 check in (Location: Ilford), Rotona Hotels. I reached hotel around 11 PM, i was surprised to see there is no such property exist in the location, the hotel was closed before 2020 and the property booking details are still active and available with Hotels.com. it was around 11:00 PM and the owner asked me to leave the property. Just imagine in a completely new city, almost midnight you are being asked to leave nowhere with all your luggages. After a long quarrels with property owner she said for the past two years many people come asking them with same booking related queries and property owner herself send many compliment mailers to hotel.com to remove the property from the site. But no response from them for the past two years. Still charging people for accommodation. the property owner asked me to reach out to customer care which I did but due to their working hours i was not able to reach, no emergency contact details were updated . Even after many days i am still trying to reach customer care team to discuss further for my refund, still there is no response from Hotels.com service team. After looking at all the postive reviews i was thinking this is a legitimate service, now i really doubt these postive reviews are just to attract people. Thanks & Regards Viz

Good hotel, would stay again

Good location Friendly staff Great value for money

Very very nice