부산 2월호텔 강서신관

화장실 비데 세정버튼이 고장났어요.퇴실하면서 사장님께 수리 요청했습니다

신축이 아니지만 깨끗하고 침구도 청결함이 느껴져서 좋아요~ 아이와 함께 오기도 괜찮아요~ 부산 관광다니기엔 거리도 멀고 통행료가 꽤 나와서 교통편의성은 좋지 않아요

GREAT

During my stay at February Hotel, communication was a significant challenge. Staff do not speak English, so it is essential to ensure all booking details are correct in advance. Information provided by one customer service representative was not consistently communicated or confirmed by others, making follow-up and issue resolution difficult. For non-Korean guests, assistance appeared limited mainly to payment processing, and communication was further hindered by the frequent use of hand “X” gestures instead of verbal explanations, which felt dismissive and unhelpful. There is no room for empathy.

My stay at February Hotel in Busan was very frustrating due to poor communication and an incorrect handling of my online booking. The hotel did not get the booking details right, which caused problems from the moment I arrived. To make matters worse, none of the staff spoke or understood English at all. This made it extremely difficult to explain the booking issue or any other concerns. Because of the language barrier, there was no proper reassessment of the situation and no effective resolution offered. For a hotel that accepts online reservations and hosts international guests, accurate booking management and basic English communication are essential. Unfortunately, both were completely lacking during my stay. I would not recommend this hotel to international travelers unless they are fluent in Korean and willing to deal with booking issues on their own.