Trianon Royal Hotel

Very disappointing experience at Trianon Royal Hotel Abu Dhabi. I had a confirmed Agoda booking and arrived at the hotel on time, but they refused check-in because my Emirates ID was expired. They asked me to bring my passport, and after I returned with my valid passport, they still denied me check-in without giving a proper solution. The staff behavior was unhelpful and unprofessional, and the whole situation caused me a lot of stress and inconvenience. A confirmed booking should not be handled this way, especially after providing a valid passport as requested. I do not recommend this hotel due to poor customer service and bad check-in management.

Staff is very accommodating, very kind and hospitable. Room is very spacious. The down side are parking and tv. They don't have parking nor valet. Their tv inside the room is also old and not working. The pool is bit crowded but the rest of the stay was very good.