엠 호텔 버팔로

Very polite the staff were and helpful and the hotel is very clean

Great stay!

Staff was amazing and not a part of the reason that the review is Low. Now that that is out of the way. When walking into the room I was surprised that the room was dark and not in a lights are off way. I had the lights on, in a modern era a little more light would be a nice to have but the darkness of the room hid some of the wear and tear of the outdated room. Outlets that were too loose or bedside outlets that did not work entirely due to the power strip behind the bed not holding the plug in entirely to work. This is the 2nd time I have stayed here and Its been under renovations or at least appeared to be both times but in side looks like nothing has changed. I am debating If I keep the reservation I have booked for later in the year at the M Hotel Buffalo... Pros: Location: is central to most and the mall next door while looking run down from the outside is very much alive and active. Pool: While I was right next door to the pool I did not get to enjoy it due to all the other traffic and Loud Hockey group.... Cons: Loud Hockey Group. Room Darkness, some lights were not even working and were broken. Outlets are not stable (bring a power strip and find a hidden outlet to charge your stuff). If it wasn't for the price I'd take my business elsewhere but you certainly get what you pay for which isnt alot. (in my opinion)

Room was great never interacted with staff

Check is at a late 4pm. Arrived at 4, told jacuzzi suite has no water and offered upgrade to balcony room (Buffalo in February next to the Thruway) no thanks. Then turns out it just had not been cleaned yet, can you wait 15 min ok sure. An hour later I have to insist is my room ready? Rooms ok and clean but to warm even with climate control off. Turn to AC, its off for the winter. Nice property too bad too much not up to par.