그랜드 호텔 트빌리시

Nice and convenient for being close to the airport

After I booked this hotel for one month, I moved from different city and it took me 10 hours to get there and when I get there even I message them before I get there they told me they not agreed with the price on booking and was the middle of the night. I didn’t know what to do and then I paid high price to stay one night there and then I had no choice to contact support to get my money back and then I was just discussed it with the decision they made and also through I booked it was shitty Roome!

This is a very budget friendly hotel. It definitely needs a lot of repairs and TLC.. kudos to the heating and the hot water as it’s been very steady and reliable

We arrived at the hotel at 2 AM after a long flight, and the reception staff was not helpful at all. The staff member couldn't speak English and kept talking in Georgian, which was confusing. We have no idea why he greeted us with such a sour attitude. After giving him our booking number, he just handed us the room key without offering any information or assistance. The room was also in terrible condition: the heater was broken, the window was damaged, and we could hear the wind howling all night. It was freezing, and we couldn’t sleep. The lack of communication and poor room quality made for a very unpleasant experience

This hotel deserves 1 star. I usually give 5 stars to hotels on Agoda; however, this one is the worst. First, the receptionist does not understand English. Even though I tried very hard to use Google Translate, it was still difficult to communicate with him. Second, I politely requested a room on the 2nd floor because carrying all my luggage to the 3rd floor was very difficult for me. He refused and said there were no available rooms. Third, we were surprised to find that the door knob was broken and very easy to force open. I complained about this, and surprisingly, he then gave me a room on the 2nd floor even though he previously said there were no available rooms. After transferring, we found that the door lock was still of very poor quality. We felt unsafe leaving our belongings in the room when going out. My wife and I decided to leave the hotel and booked in other hotel. We supposed to stay there for 10 days. We don’t regret leaving immediately even we wasted money on this hotel