비바 윈덤 V 헤븐스

The specialty restaurants for dinner are excellent; however, the buffet restaurant for breakfast/lunch/dinner is not the best, although you can find something good to eat (not a lot of variety.

Great staff

Room was large and had a coffee machine but it could of had a better layout as TV was in the bedroom not the living room Staff were friendly and accommodating Drinks were awful unless you just had a rum and coke/sprite or vodka and water there could of been more seating around the bar area Food was adequate

Das Zimmer

The room, staff, amenities and service was subpar with very rude attitudes. Any form of customer relations were non-existent. Expedia was a large part of the terrible vacation experience. Expedia advertised this resort as an adults only resort. IT IS NOT. Expedia did not do their due diligence in their responsibilities to provide the proper and accurate administrative submissions to the hotel which resulted in a $1250.00 USD payment to the hotel before a check in could be completed. The payment was taken without any complications however several visits to the front desk to get the money back was delayed for several days. This obviously resulted in hours of our vacation being interrupted by nonsense. We went without hot water in our bathroom sink the entire stay despite making several requests to have it repaired. There was garbage in our room from the previous tenants of the room. There is more but I’ve spent way too much of my time allowing this resort to live rent free in my head. Time to move on to much better places to relax and forget about life for a while.