에스텔라르 카르타헤나 데 인디아스 호텔

Staff was great. Room was very above average. Food was spectacular

great

Our stay began on a positive note. The property is attractive, and the staff was welcoming upon arrival. We were offered a paid upgrade to an ocean-view suite, which we accepted. Unfortunately, shortly after settling in, we noticed small cockroaches in the room. On the first day, we saw a couple. While concerning, we initially tried to be understanding. However, the issue persisted into the second day. At that point, my husband expressed serious concern and suggested we consider moving to another hotel. We chose to remain for our final night since we were departing the following day. However, when we returned from our activities on the third evening, we encountered a significant number of cockroaches in the room , approximately 8 to 12 visible at once. This was clearly beyond an isolated occurrence and suggested a larger infestation issue. We immediately contacted the front desk. By the time staff arrived, the insects had retreated, but the experience itself was extremely distressing. We were transferred to another room, though this occurred at the very end of our stay. When we requested to speak with a manager that evening, we were informed none was available. The only compensation offered was reimbursement for a short taxi ride (approximately $5) to the nearby boat departure point, which did not address the severity of the situation. The following morning, we were told the manager was in a meeting and were asked to submit our concerns via email. We did so and have not r

É simplesmente perfeito! Ótima localização, café da manhã excelente, com grande variedade e muita qualidade. O quarto é maravilhoso, muito confortável, e a equipe extremamente cordial e atenciosa. Os hóspedes têm acesso gratuito ao rooftop, localizado no último andar do prédio, que realmente vale a pena conhecer. A praia em frente ao hotel não indico — é pouco atrativa. Em compensação, a região é muito interessante para quem gosta de shoppings e boas opções gastronômicas.

Todo fue excelente como recomendación cambiar las toallas del hotel las almohadas son muy altas