25.10.26I chose this hotel SPECIFICALLY because they offered ( and I confirmed upon reservation for) Airport pick up .Ghosted ME communications ex: requests for confirmation and time and point of pickup went unanswered ...even AFTER I HAD ARRIVED .
EVEN the Agoda Client Service portal was Total Garbage .
I have been using AGODA for Years ,this is the first time I have had a problem .That being said , the Customer service line was also USELESS . I AM GRAVELY DISAPPOINTED and will be changing my future reservation strategy Away from Agoda .