블루그린 베케이션스 더 브레이커스 리조트, 어센드 컬렉션 리조트

The resort itself is very nice. Private beach, hot tub and pool were very well maintained. The unit that we were given did not at all match the pictures on the website. We had booked a one bedroom suite. The unit given was on two levels with a spiral staircase. The bedroom was upstairs. The bathroom and kitchen areas were on the first floor. Based on pictures on the website, we had no reason to expect our room to be laid out like this. I complained at the front desk, and they did offer assistance. The employee Aiden at the front desk did everything in his power to help us come up with a solution. So thankful Aiden was working the front desk. We had booked through Expedia and after many many long phone calls I finally gave up on a trying to get a partial refund, but I feel like we are owed something. I feel that Expedia the booking site needs to fix this.

When we first arrived the staff at the soundings was very friendly. The room was not as expected due to no full size refrigerator. There was a small refrigerator in place of the dishwasher. Also the fireplace was not working. We called to inform them and request another room but was told there were none available.

Yes

Very loud, we were downstairs and could hear every person in every unit which made sleep impossible. Also, they have a bright light outside with no light-blocking curtains and no way to hang a blanket or towel over the window. So, expect noise and light all night. They also marketing the property as having a “private sparkling beach” which was a dirt patch that was overgrown with grass. A swarm of ants in the bathroom and the kitchen sink was clogged. The property was close to the beach but not on the beach, as the description would lead you to believe. We found a different place to stay for our second night.

The room was beautiful and spotless. The staff was helpful and friendly!