Coconut Cay Resort

Lovely room, lovely location, lovely staff. Nothing more to say!

The best place at Maratón Key

We had staff walk into our room twice. One time at 5:30 at night. Pk on our second evening. They knocked once we yelled not to come in as it was a very intimate time.. The door flew open which lead a a mortifying moment. Then the lady looks at both of us and says. HOUSE KEEPING? I can understand mistakes happen but also very unsure why housekeeping would come at 5:30 at night. On the last day there, my husband had the bathroom door open as he was entering the shower. Check out time was 10:00 a.m. and it was 9:45 in the morning. The door opens up without even a knock and he is face-to-face again with a housekeeper. At this point we were both Furious. We spoke with the person at the front desk talk with them about the situations when we checked out. The girl was sweet but all she could say is sorry and then she would let her manager know. We received no follow-up from any management staff. As far as our room, on the days when housekeeping cleaned the floor was never swept. I believe the only thing that was done was making the beds and changing out some towels in the bathroom. I have never left a bad review for somewhere we stayed and could have let most things go, but two humiliating intrusions or more than we could take. This was our first stay in Mararhin and we were very excited about what the place looked like online. Overall we were just disappointed with this place. Lastly, we reached out to the booking company who connected us with this Resort and nobody would respond to the booking company from the hotel resort.

Room was in need of updates - very old and small. Lot of road noise. Grounds area was nothing special.

Our room was smaller than what we're used to. It's non carpeted floors with a king bed, fridge, and microwave. I like the sliding doors leading to a grassy area where you can enjoy the outdoor pool or sit by the palm trees and watch roosters and iguanas walk by. Staff was friendly.