Tranquility Bay Beach House Resort

I booked this stay through *** under a fully prepaid special offer. The *** invoice clearly showed all charges paid in advance, including a mandatory property fee listed as a “Surcharge.” At checkout, the hotel attempted to charge the resort fee again, itemized as nightly resort fees plus county and state taxes. I showed the front desk and manager the Agoda invoice proving the fee had already been paid, but they insisted I needed to pay it again. I refused to sign the folio due to the duplicate charges. Despite this, the charge was still processed to my credit card. When I attempted to document the duplicate bill and prepaid invoice on my phone, the manager escalated the situation, threatened to call the police, and demanded that I stop recording and delete the video. I complied to de-escalate, but the interaction was unnecessarily aggressive and stressful. The resort itself was fine, but the checkout experience and billing practices were extremely disappointing and put a negative end to our vacation. Travelers booking prepaid rates should be very careful and double-check charges at checkout.

This place was pretty. However the pool and beach access closed at dusk so by 6:30pm. (Bands that get you through the gates stop working during those hours) That left hours of just sitting in your room. If your vacation is one to do nothing…this place would be great for you. Also, I was charged resort fees on my booking. Had the email to prove yet the resort made me pay again. So I ended up being charged almost $*** in resort fees for 3 nights. And neither Agoda or the resort would do anything about it. So beware.

Agoda gave sea view room. And agoda showed on the photo which is it looks like ocean view. But facility gave to us pool view room. Max help us and gave wine. This is so nice. I can understand that this issue comes because of the third party. Thank you so much Max. I didn't like the attitude of the manager woman I talked to. She was very angry and behaved badly.