Monte Dourado

Good

Allt var bra,men städningen var dåligt, bara tömte sopporna

Agoda’s customer service are terrible when we were urgently in need of help due to an incident with our lead guest booker hospitalised. We ended up contacting the property directly who thankfully helped us. As a first time booking, and due to the above reason, I won’t be booking with Agoda again.

I was very disappointed with our stay at this apartment. The staff were extremely unwelcoming. Upon check-in, we found the apartment to be quite large with two rooms, but the cleanliness was appalling. We saw sticky marks in the kitchen and on the dining table, and the sofas emitted an unpleasant smell, making them uncomfortable to sit on. As for the kitchen, while it did have all the necessary utensils, we noticed that some of the dishes were dirty with food remnants on them. Additionally, to use the kitchenware, you have to purchase all the necessary cleaning supplies yourself, including a sponge. The bathroom amenities were also lacking, with only one very small bar of soap provided. There was no shower gel or shampoo. I do not recommend this apartment.

We had stayed here for four nights as an extended trip. Location was great, very short walk to the town. The only downside slightly was the steep hills followed by flights of stairs once unit got to the accommodation. This wasn’t an issue for us but anyone elderly or people with any mobility issues or people with baby strollers would certainly face issues. The accommodation that we got was perfect. Aircon in main rooms and a very comfortable sitting room with a lovely balcony. Please note to double check what you are booking although as my sister had booked to stay here also and her apartment had no air con. Really worth checking. Accommodation was clean but bathroom could have done with a little revamp. Perfect otherwise and we would definitely stay here again if we return.