Mottram Hall

Clean and tidy with really great staff. Breakfast not included was disappointing as not the cheapest place to stay but we were in a pickle as the place we were supposed to stay nearby was unbelievably dirty and didn’t even remotely match their pictures. Mottram hall on the other hand was brilliant

Very impressed with Mottram Hall - polite staff, quiet room and decent morning breakfast

Absolutely amazing views and the room was very nice and comfortable and clean. The staff were very welcoming helpful and polite. Pat on the back for everyone at Mottram hall.

under staffed and staff need direction lacking a competent manager

The spa facilities (when they are all working) are great. I should mention that this is my 4th spa days at Champneys and I’m yet to find an occasion where everything is working. Today the indoor hot tub is out of order. I booked a 2 night stay with spa as a treat for my mum’s birthday. We started with an afternoon tea… We waited 1 hour before we were given a drink. Food arrived after 1 hour and 10 minutes. It was mediocre. Sandwiches were dry as though they’d been left out too long. Cakes were passable. Definitely not worth the money. The rooms are tired and either freezing cold or too hot. The bathroom wasn’t clean and my hot towel rail wasn’t working. My mum asked reception how to turn her heating on. They sent a maintenance person who assured her the heating was on a timer and would come on eventually. It didn’t. The thing that really lets this place down is the staff. They are in the main, young student types and it’s abundantly clear that no-one is interested in offering good service. If you’re looking for an unforgettable trip filled with luxury - book elsewhere.