더 필라스 리트리트

I had booked a room for *** only to arrive to a run down retreat, as we pulled into the drive way the grass was over grown, there was no water in the pool, my partner actually thought we arrived at the wrong place. When we did arrive a lovely dear old lady greeted us with such distress, she had bought the retreat over a year ago and had no idea that it was listed on ***, she explained to me that it is her personal home. It was such a stressful time, as we had traveled 6 hours to get there and *** poorer with no where to stay, and we also have a one year old. Ive contacted *** to hopefully get a refund.