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Excellent

The bed was very hard and lumpy. So uncomfortable, it actually made me sore.

No usb outlets to plug in phone, restaurant doesn’t stay open late

The room was in good condition, but the commode could have been cleaner, and the room phone was not working. I understand renovations were in progress. My main concern was the lack of a microwave in standard rooms and no complimentary breakfast. On a positive note, the housekeeping staff was excellent and very professional.

The lobby is beautiful. Something from a movie set. The 7th floor has been remodeled. Ne careful. The hallway rug buckles. The rooms still need work. No closet space. Lots of open areas...dead space. The rooms need a table, a microwave and maybe a chair in the bathroom. The mini fridge freezes almpst everything. The rooms are huge which is nice but the space isnt utilized well. Could be much more comfortable and functional. The furnishings are old and outdated. The matress was ok. The floors are nice. Love that theres no carpet. I hated the painted tubs with chipping paint. There's a restaurant that we were NEVER able to get a seat at or order food from during our stay. We stood, waited, called out...no one ever appeared. Never seen anyone eating in the restaurant. Theres a beautiful bar complete with glasses and bottles and its not open yet... I was told it may be open by the summer. This hotel isnt new. Esthetically beautiful. Yet again something here thats not functional. breakfast buffet is open 7am-930am. Very short window for breakfast. You only get 1 free breakfast per day for one person. Second person pays $15. I ventured up to other floors and didnt even get off the elevator. Looks like a war zone. There are non working ice machines on all floors. I believe theres only one thats working on the 10th floor. Its clear this hotel gets its revenue from renting the event space. Its a nice looking room. If i were the owner/manager..there's a lot i would change IMMEDIATELY.