퀄리티 인 홀랜드 - 톨레도

Good

I recently stayed at the Quality Inn in Ohio for more than 30 days. Unfortunately, my overall experience was extremely disappointing. Throughout my stay, the staff was consistently rude and unprofessional. On multiple occasions, I asked to speak with a manager, but I was either told he was busy or unavailable. However, I am fairly certain I saw him on the property during one of those times, which made it feel as though my concerns were being intentionally dismissed. During one incident, another customer openly disrespected me while I was in the middle of a conversation with Customer Service. Instead of de-escalating the situation or addressing the inappropriate behavior, staff allowed it to continue without intervention. Most concerning was when a staff member walked into our room while my husband was undressed. My husband is autistic and relies heavily on routine and predictability. This incident caused significant distress and disrupted his entire day. When the issue was brought to the staff’s attention, the response was dismissive and rude, showing no empathy or understanding for the impact of their actions. While the hotel may be convenient and affordable, basic customer service, professionalism, and respect should never be optional. Unfortunately, I would not recommend staying at this location unless absolutely necessary.

Good staff

It was a quiet place to get sleep. Clean and will price and the location is easy to get around Toledo.

Friendly check in staff, room was clean. Would stay again.