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When we signed up for the apartment, we were advised that we would get directions on how to get into the place 24 hour prior to arrival. However, no such email was sent.. We sent an email 20 hours prior to arrival which was not responded to. We called 6 hours prior to arrival, were on hold for five minutes and then and had to leave a message, but no call back was received. We called 4 hours prior to arrival, (30 minutes prior to our plane departure), and left a message of desperation, that was returned. When our message was finally returned, additional information was requested such as birth dates of all incoming residents. Additional charges that were not indicated in the ad were required prior to getting key information. Can you say Bait and Switch? VRBO should be ashamed to run a scam like this. We had no choice but to pay the ransom. Only one key was provided for 4 adult occupants. We called to ask for extra keys upon arrival and were told to put it in the lock box each time we went out. However, with four adults coming and going at different times, and the key required for access to the building, the apartment, the pool, the fitness room and the garage, there was no way to make “putting in in the lock box” work. You need AT LEAST one extra key. Smoke detector and carbon monoxide detector not functional. Smoke detector had a plastic bag wrapped around it. We found the carbon monoxide detector in a drawer without batteries. When we plugged it in, the constantly went off, probably due to lack of battery (isn’t this illegal?). In general, the place was clean but the carpet in living room was very dirty. Internet did not work. When we tried to access the Internet with the password given, the message “the bill has not been paid” message came up. One of our sons is a computer science wizard, and worked by phone with your operator to set up a different server. Most groups wouldn’t have been able to complete that task. The roller for the toilet paper holder was missing in one bathroom. The towel rack fell off in the other bathroom. A light bulb was missing in the living room lamp. The blow dryer did not work, despite being tried in multiple outlets. There were no more garbage bags than the ones in the cans (the box under the sink was empty). Only two coffee mugs were provided for a unit advertised for 4+ people. The place itself was nice and the location was good, but this apartment is VERY POORLY MANAGED. A refund is in order.

Terrible customer service and communication. Not a compassionate and could care less about your experience once your money leaves your bank. Scammed out of $1000 due to an honest misunderstanding, and they refuse to even refund an extra guest fee from a party that ended up staying somewhere else. Calling them is almost impossible. I called them twice at one point and was on hold for 20 minutes both times

Great spot with great views. However, there was missing sheets and poor house keeping.

very dirty clogged tub and sink and the apartment said we shouldnt be there so it was very akward seeing other renters that actually live there

VERY difficult to get checked in get access to the room. There is not pool access, nor is this place to be in a short term rental. (against the HOA) Very disappointing stay for my kids who were looking forward to swimming