펠리컨스테이 - 코럴게이블즈 마이애미

Our experience with Pelican Stay who manages this condo has been nothing short of a complete pain in the a$$. They messed up the credit card the first time (that had already been billed through Hotels.com), tried to collect the security deposit multiple times (that had already been paid) and threatened to cancel the non-refundable reservation. Now they won’t refund the security deposit after our checkout 21 days ago. The sad part is the condo was fine and the location was great but the management of the condo completely ruined the trip. If the owner of this condo reads this, FIRE Pelican Stay. Hotels.com is going to need to get involved here since they charged my card but they are hard to reach as well. Bigger issues in the world right not but this experience blew.

I didn’t like how I booked it and called 24 hours to check in and make sure everything went well for when I arrived with my family, but, when my family arrived we was unable to get to our room. No one answered our calls and when you message them it says “we respond to messages in a few days”. That didn’t help cause we was there and it was late and hard to find another place last minute. And then we wasn’t able to get a refund from the hotel or Expedia when we wasn’t able to stay there cause no email was sent and no one picked up the phone. It was unprofessional and a horrible experience.

The property itself was not bad, but the bedding was dirty. THE COMMUNICATION IS HORRIBLE! TERRIBLE! I have 3 months since I booked with Pelicanstay and I have yet to receive my security deposit. They were really fast to take the money out an offer me an extension to my stay and charge me for it. However, they have taken way over two month, almost three, to put my money back. The day we arrived, the checking information was sent super late, and also I emailed the representative regarding the Wi-Fi information and no one even bothered to ask, but they were soooo quick to answer me when it was regarding the extension. They are very irresponsible! I have called over 5 times to ask about my deposit being refunded and all they did was put me on hold and then the call failed. When I call back, they never pick up the phone. Moral of the story is that the place was nice, it was dirty, but it was nice, and their communication and customer service IS TERRIBLE, HORRIBLE! Will never book with you guys again!

Cuidado com eles! A empresa Pelicanstay não devolve o seu dinheiro. Reservas canceladas, mesmo que dentro do prazo e Depósito Calção fica tudo pra eles!! A cama é horrível, o colchão é daqueles que você afunda!!