로체스터 에어포트 플라자 호텔

Attention!!! This hotel is closed!!! Security for the foreclosure company would not even let anyone on premises!! Apparently it has been shut down for months. The local number is no longer in service and i was transferred to someone in NYC trying to tell me the property was open. Travelocity refused to refund my money. I was fortunate enough to find a better hotel about 15 minutes away!!!!!

My family came in to town for a funeral after a nine hour drive we arrived to the hotel with a spray painted sign and two cars in the parking lot one of which was on the rims because the tires were deflated from clearly sitting there for a long time. The lobby's power was only half in use and the lobby bathroom was flooded as the sinks were leaking. There was no staff other than the "manager" who didn't even ask me for id when I checked in. The vibe was VERY SKETCHY. The room was filthy, multiple stains on the carpet and reeked of cigarettes. When I went back to complain, he mentioned the hotel was under renovations and only half of it was in use. There was literally no staff or anyone else present other than this man. There was a police notice on the front door and a board of health notice saying food service was not allowed on the kitchen door. The abandoned maid cart was pushed into the empty conference room down the hall and was overflowing with soiled towels and sheets. This place was an abomination and nowhere near close to as advertised. We did not feel safe. When I called to complain the hotels.com woman (from the call center in the Philippines) had to call the hotel to confirm. He straight out lied to her and said there were no renovations and everything was as it should be. Luckily I photographed and video recorded because she said there was nothing she could do. After confronting the manager we left.