라테라 콘도미니엄

This is a complete scam! No one at the check-in location, it is a vape shop. I went to the real estate office across the street and they said that they thought the rental business was closed. So I called the number listed and the numbers the nice real estate people gave me and they never called me back! I had to go book another room at a hotel so I was out my $290. DO NOT RENT FROM THIS COMPANY!

I was very happy to find accommodations in this condominium. I was promised three bedrooms and luxury fixtures for very nice vacations. Instead I spend my vacations in cramped room at Days Inn. I followed instructions in my reservations. Since we were going to arrive late I call phone # on my reservation to arrange for this. I have been using Expedia for last 15 years and never have a problem with rentals, until this time. My phone calls to Laterra condo were never answered, as was very concern and as gold member I contacted concierge service. I received couple emails about people trying to contact Laterra condo without any luck. We left for our trip because I thought that we could resolve the issue than we get to Laterra. Not such luck for the first night expedia offer us single room in hotel which we accepted since we were stranded at middle of no were 2AM in poring rain. Next morning we went back to Laterra condo check in which is fake flower planter in the empty shopping mall, we spend three hours waiting for somebody to show up of course nobody was there and lock box which we never get combination to open anyway was empty. I call Expedia again and they could offer us anything but crammed rooms in Days INN. Which have any resemblance to condo I booked originally. I am very disappointed with the conduct of Expedia.S Which by away is still advertising Laterra condo on its side. Shame of you Expedia.

This condominium place is a ghost story, the place is deserted and there is no way to check in into the place. I booked a reservation to go with my family on a Thanksgiving trip to St Agustin and when I got there after a 7 1/2 hr drive there was no one there to talk to or check me in. I was there at 6:00pm and their check in time is as narrow as 2-6pm after that or before that or during that time you will only get a voice mail where no one will ever answer you back to your call. I spoke to expedia on the 22, 23rd and I was advised not to cancel that I was most likely going to get a refund; I had to go around town that evening and book me a hotel room at a high rate because the placed that I had booked my stay with is non-existent. after 5 days of the Condo place not answering their calls and 4 different complaint calls into expedia today Nov 26th I was sent an email saying that "sorry but Laterra was not going to refund my money. I will be contacting the better business bureau today and placing a complaint because what this Condo place is doing is completely unacceptable and unheard of. DO NOT LET THEM STEAL YOUR MONEY!