트루 바이 힐튼 그랜드 프레리

Staff was amazing- especially Marissa. She went out of her way to make people feel welcome and try to accommodate. The Hilton system was down- we were not able to check in and had to wait over an hour. I understand that the entire system was down, but there needs to be a contingency plan for when that happens again. People can't just pile in the lobby and wait-- we had no idea when or if it would be back up and there was nothing they could do. Marissa was put in a terrible situation, but handled it with professionalism and friendliness-- when many, many people were irate.