오요 호텔 폼파노 비치

The property was no longer owned or managed by OYO. Our room was very dirty and in disrepair, although beds were clean. It now caters to longer-term clients, almost as a low cost rental facility to clients in financial distress. The location was close to our family destination, so we put up with it and stayed 4 nights.

I guess you get what you pay for. Towels were stained and grey - I took a shower but didn't use them. Bathroom was old and somewhat clean - I decided to keep my flip flops on while taking a shower. A large cockroach was crawling on my nightstand. I have seen just one, but I'm sure it wasn't the only one in the room. Our key wasn't working when we tried to access the room. We had to walk all the way back and have a clerk let us in with a newly activated key. They charged $50 to my cc for incidentals and such and they had refunded me $45. I tried to call and dispute the refund, but I was connected twice to a customer like myself being on hold. I have never got a chance to speak to a hotel representative from the hotel in Fort Lauderdale. How f…d up is that?! We paid for a room with a king size bed and were downgraded to two twins. The front desk clerk said we would need to call the management & complain and we would get a full refund. We did call and receive a call back from a girl from Puerto Rico who said we would be offered a 20% off our next reservation. Then she immediately asked me to fill out a survey and rate a customer service experience received WHILE still on the phone with her! It was a joke. Not only 20% off the next reservation is simply an assault given the circumstances, she insisted on taking a survey while on the phone with her twice! The worst hotel related experience ever. Don’t stay at the hotel unless you absolutely have no other options.

Only benefit is close to beach. short drive. beds were old. tv reception is awful. front desk is rude and needs to learn customer service. they will not give your $100 deposit back. so I had to go through my credit card get make a dispute. RUN don't WALK from this roach invested place!