몽 세르벵 플라자 바이 리조트퀘스트

Great location and nicely furnished

Hotels.com messed up our reservation. We didn't receive the room we reserved and there weren't enough beds for all of us. We called Wyndham about it and they blamed it on hotels.com and said there was nothing they could do. So we had to sleep on the couch. Horrible customer service. The check in place was nearly impossible to find and no one was there to give us directions or instructions of any kind - just a key in an envelope. Also, we weren't told that there was construction going on right next door to our building, so at 6:30 am every morning, we woke up to the sound of dump trucks driving around, beeping noises from large equipment backing up, and horrible, loud scraping noises from machines digging through concrete and compacted dirt. The room didn't have A/C, so we had to open the windows at night to try to cool off, so that made the construction noise even louder!! The room was dirty and so dusty you could see the thick layer of white dust on the baseboards. There were cobwebs and dead flies everywhere. The toilet in the 1/2 bath was so loose it almost fell over when someone tried to use it. Horrible, horrible experience. Will never stay there again and will tell everyone we know no to as well.

It was very nice, however, I did not read the fine print before I booked this place. Take note that it does not have A/C and that the hot tub is not filled in the summer unless you want to pay more and it would have been nice if the porch had some chairs. All in all tho it was a very nice place and centrally located.

The condo itself was good, but check in and finding the place was horrible. There is no front desk during the summer, and no directions or well marked signs telling you where to go. We walked around forever trying to find the right building to check in. Then we finally found some offices with a key box, with no one around. We had to call a hotline and got transferred around and then finally talked to someone who gave us a code to the box with our keys in it. Then there wasn't any detailed instructions on where our room was and what building. It took FOREVER to find it. The hot tub we were supposed to have on the deck was empty, and after calling Wyndham we were told that they only fill it if you pay extra. There wasn't a pool we could access either, even though we were told that there was.

Location great. Hot tub was unusable due to too much chlorine. Office was closed most of the time, although not sure they could have fixed the chlorine levels. Other than that issue, the place was great.