컴포트 스위트 스크랜턴 니어 몽타주 마운틴

Clean room, well stocked breakfast, friendly staff

Clean and very friendly Staff

My daughter just turned 18 so I booked and paid for a suite (via Expedia) for her and her male friend for a ski trip because I wanted them to have their own bathrooms and privacy. She tried to check in and they sent her to another hotel (Hampton Inn) because they said they overbooked. They only have single rooms and not comparable in amenities. Once she arrived at the she booked and paid with own credit card. They had single bedrooms so my daughter was forced to stay in a single bedroom without her own privacy. Now, on top of that horrible experience Expedia customer service is siding with the hotel that has done the following: 1. Did not honor the booking and did not notify even though they were giving an 8-hour period. 2. Did not provide service or room. 3. Are blatantly robbing. This is the hotels response to Expedia. According to the hotel, your booking was originally made for 2 guests, and you were assigned a room that appropriately accommodates two people. The property also confirmed that whenever a situation arises where a guest needs to be transferred to a different room, they always ensure that the bedding arrangements are provided as per the guest’s requirements. This hotel is blatantly robbing customers, and Expedia is allowing them to. Book elsewhere.

Everything was as it should be. Hot tub was working, but it was underwhelming.

The room was clean and the beds comfortable. The complimentary breakfast was fine.