라이즈 업타운 호텔 – 어른 전용

Excelente

Great staff cute place perfrct

We booked this hotel specifically for the pool. We found out less than 48 hours before that the pool would be closed for cleaning. This meant we couldn’t get a refund and book somewhere else with a pool. The rooftop bar was also closed. There was not much else to do around the hotel that was in walking distance especially in the heat. Overall, very disappointed with this hotel especially when they continued to hype of the pool days before our stay only to suddenly say it was being deep cleaned.

We had a lovely time during our stay. We stayed in a room with a firepit but unfortunately, it did not work for the length of our stay which was a HUGE bummer. We asked for support twice. The first time, a staff member was sent but had no fix. They did not follow-through on ongoing requests for support. We paid extra for this room so this was definitely a let down. Otherwise, we loved the pool and amenities. The hotel was set up super beautifully. We would recommend staying poolside. The staff at Say When and Lylo's was INCREDIBLE and positively impacted our stay. Brendon and Luis's positive energy and friendliness was noted, and they checked on us regularly to ensure we were having a good time. Paul is the chef and stopped by several times to see how we were enjoying our eats and drinks - really personable and cool. The pool was not very busy during our stay which was nice. Kind of wish the shades could be removed during the day for maximum sun time, but overall, amazing environment. Managed well.

The room and most amenities were fine. A $15 dollar credit per night per room at the rooftop bar was promised with the reservation, but only when the bill was charged to the room. When we paid with credit card by mistake, the bar staff was unwilling to void the charge and charge to room instead. The front desk was also unwilling, pointing the finger back at the bar staff. Both sides blamed the other; neither did the right thing and honored the promised $15 per room credit.