타운플레이스 스위트 바이 메리어트 세인트 피터즈버그 클리어워터

The phone did not work. There was a stinky egg smell. Other people were smoking wherr you could smell it in the hallway. Otherwise, the rooms were decent and comfortable.

It was clean and staff was courteous.

When we checked in - our first room was filthy! It smelled of urine -with urine all over the toilet. We notified the front desk and were given a another room. As we entered 2nd the room - it looked better than the previous room, that is until we pulled back the covers - noticed black hair and popcorn kernel crumbs in the bed. We notified the front desk - they provided us with 2sets of bedding. That very night the front desk communicated with the manager - who stated they will comp us with one free night - to just please notify the front desk at check out. Well it's check out time and now no one knows anything. They blame staff shortage on the nasty conditions of the facility. Well guess what everyone has a staff shortage - and if you are not able to provide the service that I am being charged for - than do not advertise such things. Especially, the nastiness of the front desk girl named Naima ( I apologize if I spelled it incorrectly) who literally stood there with the most nasty attitude - to where the acting manager on duty had to tell us "please don't mind here" and apologized for her attitude. We work hard for our money - we are a family of 5 going on 6 - we don't ever ask much. We don't feel entitled to any special treatment. But just hearing the complaints from other customers - we were not an isolated incident. Also apparently the reason none of the staff care - they sold the place and will be out of business in 3 weeks. So please stay away from this location.

I enjoyed my stay but I was not satisfied with needing a resolution after check out. I paid for my stay prior arriving through Orbitz, and my credit card was kept on file for incidentals. I checked out and the receipt emailed was zero dollars the hold was removed and then the next day I was charged. I tried to get it resolved by three phone calls and still no response. I am calling cooporate today. I am not one to complain but this is not okay. $680 is alot to double charge someone.

It needs upgrading