팔레트 리조트 머틀 비치

It was just my husband and I, we had a king size bed with full kitchen and oceanfront. I was blessed with witnessing the dolphins swim along side the beach, absolutely beautiful! Our check in process was easy and very friendly. The manager, Shorlanda and her associates were very helpful. I didn't realize that my card had already been charged for the room and I was trying to pay in cash. Shorlanda and Shanoi quickly realized what happened and called me back in to give me my money back. Very honest and friendly staff! The hotel is under construction right now (March 2026), so please expect that when you go. Our room was beautiful! How you're made to feel upon check in can affect your whole trip, actually wanted to stay longer. Thank you to the staff for helping us have a relaxing, and enjoyable weekend! I do recommend it, and we'll be back.

Nothing went well. From walking through the door to getting in the room. Coming through the door there was construction going on from the door all the way to the back of the hotel. This was on every floor. As far as the room, nothing was as advertised. The tv remote didn’t go to the tv. Took four hours to get the correct remote. There were only three pillows on the king size bed. The blanket was decent. There wasn’t any towels or rags in the room at all on our arrival and the service was the worst overall!

Excellent Host

Looking at the pictures online the hotel looks like a 5 star, clean hotel with great amenities but when you arrive it looks like it hasn’t been cleaned ever plus the toilet didn’t flush unless you add water to the tank, they had a kitchenette yet not one single utensil, pot, cup unless you pay $35 to use them. As for the stove one out of four burners worked.

Clean rooms and nicely decorated hotel room. Right on the beach. Staff was very friendly.