익스텐디드 스테이 아메리카 스위트 버지니아 비치 인디펜던스 블러바드

The pictures shown in the website are totally false. The bed was filthy, looks like the sheets were not washed. We used own towels. The staff, particularly RON, was very disrespectful and totally unprofessional. We booked 2 nights to stay but when we check-in on the first night, we noticed that the bathroom tiles were not draining well, pool of water are on the floor. So the following day, we told and front desk and requested to be transferred to another cleaner room. The staff, Ron, gave us 30 minutes to pack all our things so we can transfer to another room. That we appreciated, but when the key card he gave us did not work, my husband went back to see him. He was already upset, stating he is the only person working that time and he can not be bothered to attend to our request. He tried to open the room with his master key but when we tried the new key card he gave it the door did not open. In his frustration, he threw out the key card on the parking area. So rude, unprofessional, very inappropriate behavior for someone working in service industry. That's when we cancelled our reservation for that night and looked for somewhere else to stay. We are from out of state and was in Virginia to see our dying uncle. So please do yourself a favor and never book here.

Staff was great but the property was not. Upon arrival I had to request to change rooms twice. The first room, the shower head was not on correctly and the second room smelled like smoke. The third room was decent and stayed there. In conclusion, I wont be staying at this hotel again.

We booked our stay using hotels.com that was our first mistake. Second mistake was communication with the motel after we couldn't make it the first night. We called and explained the situation and we were told it was no big deal. By the time we arrived the next day they had completely cancelled our reservation and charged us for both nights.Unless you want to be out over $250 stay elsewhere. They will refuse to issue a refund.