디 엘리먼츠 부티크 스위트

Followed the directions and called 24 hours before arriving and was told that we would be meeting someone from the company to pick up the key. Was also told that we would not be meeting at the location, they asked us to meet them 2 blocks away from where we THOUGHT we would be staying. When I called to get this random location, they asked me what I was wearing so they could find me..shady! When we arrived at the location some random guy walked up to me and told me to wait at the location across the street, so I called the company back and they told me to go back to the original location and that they do not know who this random guy was that approached me! When someone from the company finally arrived, with a luggage bag full of keys, I found out that we would not be staying at 20 Blue Jays Way but 300 Front Street?!? I told the guy that this isn't right, that our booking stated 20 Blue Jays Way and he pointed at my name and said “is this you” and I said yes but this is not the location I was told when I booked and he pointed at my name again and said is this you ugh! When we got to the room there were still 3 guys in there cleaning, so we waited in the hallway until they came out. And of course when we walked into this room it did not match the pictures on the booking site at all! Very scary experience for 4 women traveling internationally. This was something out of a horror movie! Going forward, I will only book with the larger hotel chains after this experience.

A great location within walking distance of the Entertainment District, with a nice kitchen, bath, and living area, but a terrible mattress. My husband slept on the couch so I could sleep in the middle of the bed. The communication for check-in was confusing and a huge waste of time since we weren't told in advance that we had to go to a different property two blocks away to check in. Also, you can't wear shoes inside the unit because it has cheap Pergo floors that would scratch easily. And the hair dryer didn't work. A mixed bag, all in all.

By far the worse vacation decision I've made. Check in was a disaster. They held it on a fold away table next to elevator shaft in a different building. The guy kept looking over his shoulder every time someone walked near. The reason became obvious after seeing the property. We were charged $77 for cleaning services. Pure fraud. Bathroom was filthy. Mold in the bathtub. Dirt on the floors. The rest was wiped down. Not properly cleaned. Condom wrappers under the dresser in the bedroom as well as dust bunnies that were obviously built up over a period of time. Bed spread so thin you could clearly see the mattress underneath. Obviously there was no mattress cover. Pots and other dishes in the cupboards were not cleaned properly. Didn't dare to attempt to use them. No dish cloths or towels in the kitchen. Most of the furniture looked like it was picked up at yard sales. Beware of these crooks.