에스카야 비치 리조트 & 스파

Despite having an excellent location and concept, the overall management was completely lacking. There were very few staff members on site, and no proper services were provided. I believe it is highly problematic to operate such a great facility with poor management while still accepting guests.

I truly believe that this was once THE spot in Panglao. However, we are terribly dissatisfied with our stay. The contact number they provided was not reachable until the day of our arrival. The van that was supposed to pick-up guests left without the remaining passengers, therefore us. Upon our arrival we were greeted by overgrown grass, dead trees, poorly maintained facade. The main lobby was closed and we were directed to a make shift office in one of the villas. The person who greeted us did not know how to speak English and could not assist us with our inquiry about the resort facilities and spa services. She was not wearing a uniform or a name tag therefore we cannot determine if she was a staff. Finally, another person came in and informed us that check-in is not until 2PM, so we gladly proceeded to the restaurant. From our time of arrival, there was another family that came before us. We ordered lunch but it took an hour and a half for our food to come out. Mentioning again, that there’s only one other family with us. There were no servers on site and if there were they look very unhappy to be working. Check-in time. Although the room is spacious it lacked the vibe. The curtains were heavy and dusty. The ceiling had several watermarks from poor AC piping. The fridge was moldy. An open bottle wine from previous guest. Ugh! I think this entire place was just a missed. It was one issue after another. But there were some serious hazardous things at the resort.

This property has a certain charm, is very atmospheric with pretty gardens, but seems passed its prime. The room we were given smelled strongly of mold, the private pool was too gross to swim in, the small beach was not inviting and everything generally felt decrepit, dirty and in poor condition. After complaining and showing staff our issues with the room, we were eventually moved to another one which was much better. Our experience wasn't great but some may like it and staff was responsive. Seemed very over priced despite private pool.