아파르타멘토스 빌라 플로리다

We stayed here for 5 nights for a break for some winter sun. Initially the room seemed decent - double bed was just two single beds pushed together though. Requested a room upstairs when checking in but told they were fully booked so unable to accommodate. A couple of minor broken bits in the room (kitchen drawer, loose shower drain cover) but nothing that majorly affected our stay. Room was spacious and complex was conveniently located. The majority of people staying here are older so the place is very quiet. There is little atmosphere around the pool and the pool itself was very cold. We were told to keep the noise down by another guest because we were talking at normal volume walking past their apartment when coming home from an evening out. Our room must have been right by where the cleaners worked from as there was a lot of noise from trolleys going past from 8am onwards. All of the cleaning staff were really friendly and lovely. The room was cleaned on the third and fifth days; the bedding was never changed though. The pool bar was good but only open sporadically - this place is run independently from the hotel. The guy was hot and cold and seemed to have a pop at another guest, but was alright with us. We came across two cockroaches inside our apartment on the final day - we got rid of one ourselves and the cleaning staff took care of the second one.

Booking of 2 rooms, one ground floor one upper floor. In laws (in their 60’s and 70’s) took the ground floor for ease / mobility. Stay was fine until last day when upon checking out, the hotel tried to charge my in-laws for damage in the room. When we moved in we noticed there was damage but it was cosmetic ie minor holes in doors, cracks in walls etc quite typical of Spanish apartments so foolishly we never raised it with management. Apparently every room is turned around and fully repaired before every move in, with a 4 eyes check, and apparently this damage wasn’t there before. There was damage in both rooms so this cannot be true and they couldn’t show me any photos from previous inspections to evidence the damage was fresh but apparently, in their legal opinion, 2-4 of their employees both saying it is fresh makes it true yet 2-4 guests saying the opposite could not be true. I had to sign to say I disagree to with them trying to apply the charge. It left a disappointing end to an otherwise great holiday. Even more disappointing that upon check in the receptionist noted that she’d remembered me from a previous stay. I’ll definitely think twice before staying again and I’ll ensure I take photos of any room on arrival in case I have to defend a damage claim which was pre-existing. Makes me wonder how many other paying guests they attempt to bill for the same damage without repairing it and claiming it has been freshly created. Be careful and keep records.