라 카브 드 래비뉴

In the hotel briefing notes it stated that we needed to check in between 2pm and 6pm. When we arrive at 4.30 everything is locked and closed - so we decide to go for a drink nearby. There I noticed an email sent to me at 2.30pm that the hotel requested us to check in after 6pm. When we did check in after 6, the young girl (who normally runs the wine bar I believe and who had wanted to do her siesta as there was not a lot of people) didn't even apologise. I believe this hotel is owned by the Champagne house A. Bergere - as this is were we should've been able to park our car. If only the gates would have been open - so we left it on the street. Clearly this is just a way to capitalise a bit on the ownership of the (beautiful) house - by putting some incompetent, non trained staff in there. Who notifies guests that have paid top dollar to check in on a different time by sending a mail to them - right in the time that was set to check in. Obviously I don't read my mail while driving. Breakfast service was very awkward and clumsy - the first night the lady (although friendly) didn't know where to find the basic stuff (like confiture). After a while she found a whole tray full of it. The next morning 2 other ladies (not so friendly) told us they didnt have confiture - we had to point them to the fact that the day before there was a whole tray of it. I would not recommend this place to anyone who enjoys a nice service worthy of the price paid per night.

Leuk hotel, aan begin van Avenue de Champagne. Kamers met moderne faciliteiten maar met behoud van oude Franse stijl. Ontbijt is goed, meer dan voldoende. En ze hebben een tuin. Tot s’avonds laat kan je daar eten en champagne drinken. Vriendelijke hosts.

Because it was Monday the wine bar was closed and we had difficulty checking in. My wife is handicapped and you have to climb stairs to access the rooms. When coming down the elevator the exit door is locked and I had to walk down the last set of stairs to open the door for my wife. The parking is a distance from the hotel. The shower flooded into the bedroom so the help came in to mop and left footprints in the shower. The location was great and the breakfast was wonderful .