호텔 드 프랑스

I was unable to check in. Rang the bell at the hotel for 15 minutes, no reply. Called the phone number and my granddaughter spoke French and explained our situation. The person was rude and hung up on her. It is now 6 pm, dark and cold. We had to get another hotel , which we were luck to get. Hotel Bouton. Very nice and helpful. Hotel . Com has done nothing to get my money back as they say Expedia has the reservation. I booked with Hotels. Com and would expect them to take care of this matter. Not sure I can use this company any more if they cannot stand behind their product. Please don’t ever book this Hote.

Een mooi oud hotel met verschillende verdiepingen helaas geen lift of airco. Oudere mensen met rug en hartproblemen geraken met hun valies moeilijk boven en nog moeilijker naar beneden.Dringend aan renovatie toe vooral omdat het zo ideaal gelegen is aan het station en er weinig hotels in de binnenstad zijn.