오차드 & 애비뉴

Reserved apartment for a weekend getaway. Travelled up from West Mids, got to the apartment an hour b4 check in to be told the room wont be ready till 4pm! And the business was under “new management” therefore the building had been made available as a gesture to me n my friends to honour the booking! Clearly a lie as other people were occupying the building aswell. Anyways Was offered a room to crash in whilst the “new owner” - and cleaners worked to get the apartment ready for us. Finally checked into the apartment at 3:30. Burn marks on the flooring and broken tiles in the bathroom. Toilet seat broken unusable...had to make do as was told this isnt getting fixed! Broken shower and hot water kept running out. Was offered a second apartment for sole use of bathroom facilities but room was under refurb..not ideal! Dirty towels and bed sheets...then at time if payment the owner tried to charge me more than the price I had been quoted bearing in mind I had made the booking last year! Tried saying its a new business n different rates however when told its not my problem im not paying any more as I have been quoted a price already he backed down n accepted the original price...heaters were all hanging off the wall...as were plug sockets. no breakfast hamper as promised at time of booking over dated milk in fridge. Not enuff dishes Corridor constantly smelt of weed and “new owner” was hard to get hold of...absolute joke and a nightmare of an experience. Would like to see new refurb

No breakfast, toilettries were provided. No key avialable on check in. A very pungent fragrence on the corridor. The mattress could do with changing and the cooker did not work, which because there were no pans and very little crockery. Situated in a really good place, even though the late night visit from the local constabulary was unexpected.