브룸 파크 호텔

accommodating, spotless, great customer service

We stayed at Broome Park for my mums 70th birthday. They stayed in one of the junior suites which they loved, whilst the rest of us stayed in the lodges on site. We had 23 of us there and Jo in the events team was kind enough to sort us a private dining room for our evening meal which was perfect and also meant the kids could have a bit of space without disturbing anyone else. The hotel was great value for money and had some lovely features and decor. The staff were all very kind and helpful. The lodges were very spacious and had everything you would need for a short stay. A few of our group also had spa treatments and all loved their hot stone treatments and massages. Overall a great value break and a hidden gem of a venue, complimented by great staff.

Our room was amazing very spacious lots of nice details of the period of the building. Very quiet. All the staff are very friendly made our stay even better. This is our second time here we was here in 2022. Most of the rooms since than have been renovated.

Staff support lacking and venue feels dated.

We stayed at Broome Park two summers ago. It was good. That memory did a lot of heavy lifting for this booking. It should not have bothered. This festive break lodge felt like somewhere maintenance had stopped visiting and housekeeping had stopped caring. The lodge was dirty and dusty. Someone else’s beard trimmings were still decorating the shower tiles. That was the opening act. Screws were hanging out of door handles. Furniture was chipped and scarred. Drill holes had been left behind, unfinished, like a half abandoned DIY experiment. The toilet roll holder was broken. Even the bathroom sign was stuck on wonky, which takes either indifference or quiet defiance. The lounge TV had no signal. The bedroom TV had no remote. Between them, they formed a touching tribute to things that almost work. Everything felt tired. Unloved. Actively ignored. The ESPA toiletries we remembered have gone. They have been replaced with cheap hand pumped bottles that whisper cost saving and shout don’t bother. This was not bad luck. It was a pattern. If this is the new standard, it would have been useful to say so upfront. Standards do not slip overnight. They slide when no one is watching. A festive break on the way to Paris. Instead, a masterclass in lowered expectations.