더 그레이트 웨스턴 호텔

This is a really fabulous small hotel. The mostly young staff are wonderful and have really good customer service skills. The room we had was large and warm and really nicely decorated. The bed was comfortable with sufficient pillows and some nice cushions.It was apparent that thought had been put in to all aspects of our stay. There were lovely little touches in the room - biscuits, fresh coffee and a cafetière, an extra blanket, and even recycling facilities in the room itself. We had a vegan breakfast in a really comfortable dining room, which was well decorated also. I needed a quiet space for an online meeting and staff did their very best to help to provide this for me. In the end this didn’t work because of my own technology issues and bad planning, which wasn’t the fault of the hotel. The hotel is really close to lots of restaurants and takeaways meaning it was a very handy location.

Kind staff. Good comfortable bed in good size room but. lacking a wardrobe, only a free standing clothes rack (not really hotel standard). The heating system needs attention, as is exceptionally hot. Good bathroom. Everything all very clean. Very good breakfast (though a long wait for it after ordering).

Staff were very friendly and polite. The room seemed on first glance nicely decorated and the hotel clearly has a lot of history. Breakfast quality was excellent. As a 3* hotel for £100 a night it would be good. However, at £150 there was a lack of attention to detail which meant the price point was not justified. Specifically, - The foyer area could be cleaner, floor mopped, likewise the lounge area. Dirty with lots of bits and tables sticky. - The room had some quite dirty parts e.g. window frames, edges of bathroom, radiator, valance on bed very stained - The room was battered in places e.g. peeling paint, bashed skirting, peeling wallpaper and scuffed wall. New sugar lumps put on top of old conjealed sugar. - The room said it came with a bottle of wine, it had 2 mini bottles. I asked for the included bottle of wine and was given another mini bottle. Felt short changed on this. - Staff were friendly and nice but not proactive e.g. during food they could ask if it was ok, wanting any more drinks, explaining what you could order versus extra charge items etc. - Bed was lumpy - It would be nice to have more information on the history of the hotel, maybe old photos or story or rennovation. The above points are based on the price point of the hotel (actually significantly more expensive than most others in the area) which was not justifed based on the quality of the offer. Could easily be improved and at low cost with more attention to detail.

Room was cold as only a tiny part of radiator gave out heat, obviously needed attention. Hideous site outside window, old radiators and old guttering, bathroom sink so tiny couldn't get kettle under tap to fill it, and also sink leaked underneath and dripped on floor making slip hazard, toilet flush handle broken, bedroom carpet patched and filthy, in hall outside no carpet so heard people walking loudly and night watchman walking through nighttime and slamming doors, breakfast not available until after 8am so given 'Grab and Go' bag consisting of a plain croissant, a banana and a health bar. Only good thing was sheets and towels clean. Would not recommend staying ever. Certainly not worth £122 per night. 1 star hotel at best. Awful. Save your money and go elsewhere.

Very clean and very convenient for station and Taunton town centre