허스웨이트 스너그

I felt i should leave a review to say how quickly and how apologetic the owner was regarding our stay having to be cancelled due to the floods.😔 it was also explained how we needed to arrange bwing refund. Hoping to book again in the future..

The host was excellent, very welcoming and easy going. The property is beautiful in a scenic location. The bed very comfortable, the bathroom was luxury. Very happy to recommend.

Be aware that the owner of this hotel may cancel your booking at the last minute. We were actually on our way to the hotel with a confirmed and paid for reservation, when we received a call saying that she had had a reservation after ours and could no longer accomodate us. Curiously a different story to that which she said in a cancellation email which I found later - this said the hotel couldn’t accomodate reservations at short notice... She told us that we had to then cancel on Hotels.com where we booked. They in turn said it was a non-refundable purchase... Tried repeatedly to call back for help but she now did not answer the ‘phone nor respond to emails and to date still has not. Our trip had to be cancelled as we wasted so much time trying to sort out the refund and contact the hotel that we ran out of time to sort out a new hotel and get there. Days later and still no contact from the hotel nor sign of a refund. Thankfully my credit card company will ultimately return my payment, however no refund makes up for the fact that due to the completely unprofessional handling by the hotel owner our trip was ruined, with a total lack of interest in any follow up by her. Unfortunately I have to say in this instance, categorically best to avoid.