웨스트 하이랜드 웨이 호텔

I think the shower hot water supply needs checking. It was never very hot and I had to have a freezing cold shower yesterday. I'm sure the bedding was clean but, like the towels, it didn't smell fresh. It could just be my conception of freshness/cleanliness as I do like the fresh smell and softness of clean laundry.

Very nice place, comfortable and kind people. Our best regards to Scaramouche, the scottish wildcat. Thank you.

We arrived after walking all day and the owner of this hotel informed us that our reservation had been canceled (I had changed the date by one day a few months before). He did not have suitable accommodation for the 4 of us. It was a Saturday and he did not have good phone reception so I couldn't check to see if I'd been refunded. We had to book something else much more expensive (only thing available near our walk) and take a taxi ($40) to get to the new hotel. We coincidentally found an article in the paper a few days later that the owner was being investigated by travelocity for manipulating reviews and that he had been also charged with fraud in the past. The taxi driver noted that he'd heard of similar situations, so obviously a scam. Trip Advisor's reviews also described similar situations (arrive to find no room but cc is charged). The house and the grounds were a mess and the house smelled. The most disappointing thing - Hotels.com refused to help me or refund my money. A very frustrating and expensive situation. Unbelievable that Hotels.com still represents this property.

Andrew and Benny went above and beyond for us during our stay. Everyone was gracious and helpful despite our very early arrival And very early departure.

Had booking paid for with confirmation at 13.14 from Hotels.com ..13.22 had a phone call from hotel owner to cancel said he had issued an immediate refund...still waiting, Hotels.com will not refund my money until they have confirmation from him that I did not stay there..He is not answering their calls or emails ..what a scam!!