프레드릭스 호텔 레스토랑 & 스파

The room was clean, warm and quiet. Reception staff were friendly and helpfull. We have stayed at Fredricks for many times and will book again in the future

The hotel is lovely, but unfortunately We received a message saying the Spa & pool were closed for maintenance reasons after we had booked. (Non refundable) Found reception staff very pleasant to deal with but also very impersonal. And very scarce! Nobody to be found anywhere at anytime! Nobody offered an apology or even an acknowledgement even though we had booked our stay purely based on the spa facilities. It would have been a nice gesture if they had offered to compensate- even a very small gesture would have been appreciated. There is a pod coffee machine in the room with instructions but no coffee pods :) We were given 2 rolls of toilet paper and they weren't replaced at all during our stay so pack your Kleenex! We weren't given clean water glasses either- room was cleaned but there was no extra effort put in. Fredricks has always been lovely but it is looking dated and could do with some upgrades. Overall a good stay but I couldn't give 5 stars unfortunately

Received a phone call two days before I checked in saying the spa was out of use indefinitely. We got a room upgrade, but the decor throughout the hotel is very dated. Breakfast was poo, the cooked English breakfast was made up of cheap ingredients, not worth the money even at half the price.

Need refurbishment. The SPA wasn't functional.

Spa was closed on arrival, which was a disappointing start to the stay. The restaurant atmosphere was uncomfortable and almost silent, making it an unpleasant dining experience. Despite chicken being listed on the menu, staff were unable to prepare a simple chicken salad, which felt unreasonable. The rooms were very dated and clearly have not been upgraded in many years. Overall, the hotel felt tired, poorly managed, and not worth the money. I would not return or recommend staying