차트웰 리트리트

Good central location close to the beach. The family attic room was clean and quite spacious (low ceiling in parts due to the eves) and was split in the middle with a double in one area and 2 singles in the other - so ideal for a small family. The adjacent Blitz cafe was very nice and has a good breakfast menu. We left the car in the Abbey Headlands carpark for the days we were there (10 to 12 minutes walk from the hotel including the trip down the "199" steps that lead you from the abbey into Whitby). The car park is not expensive and fairly large so a good option if the you do not mind the walk up/down the steps since more central parking can fill up quickly.

For a property in such a great position we were so disappointed. Check in was a farce, you have to check in at the coffee shop on the main street which we only figured out when another guest exited the rooms and we asked them. When we did get the keys we were given an A4 sheet for covid19 cleaning procedures telling you that keys can be collected from the Blitz tea room??? When we got up to the room we were disgusted to find a discarded panty liner adhesive stip on the bedside table, how this was possible with the extensive cleaning procedures specified is a mystery to us. We pointed this out and were asked to go out while the room was re-cleaned, no apology, at this point we nearly walked away. The property is marketed as a B&B but is ROOM ONLY, the wi fi is virtually non existent and again we had to go down into the coffee shop to ask for information and password. Check out was also a farce we assumed having to vacate the room before 10.30 we'd hand the keys in at the cafe which was shut and had to post them through the letterbox. It's such a shame, the room itself is quite nice and if it were properly organised we would definitely return but not at present.