어브레이크어웨이 로지

Where to start with so many problems. Booked in January and was called 2 hours before arriving and told I could not have the 3 twin rooms but 1 twin and 1 quadruple otherwise we would be split up into different hotels. Given no choice I had to accept and was promised a partial refund. I have chased repeatedly and still no refund a week later. Then on arrival we parked up and were greeted by a vile, abusive staff member telling us to f**off out their car park. Stunned I explained we were new residents...she didnt care and threatened to damage my my car if I stayed. Disgusted I removed car for fear of vandalism by this dangerous staff member. We left one car in the car park but constantly worried it would he damaged so moved it out after day 1. Rooms were awful..creaky bunks felt l like they were falling to pieces. TV could be watched...just put money in the slot ! Shower dribbled out of the head. Room was not cleaned once during 3 day stay. Door locked jammed on son's room final night and took multiple calls spanning over an hour to get the landlord to ask a long term resident to break into the room causing a mess and sons had to sleep the final night in an unlocked room. No management ever appeared on site even though I asked several times. Having complained the hotel has now staged a broken cupboard and sent photos requesting damages. Luckily I took video of rooms on leaving showing all in tact. Resorting to extortion to avoid paying partial refund is a sad corrupt move.