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Very clean lovely staff very helpful.

We stayed here for the Boardmasters festival and it was ideally located being so close to several beaches and where the buses stopped to take you to Boardmasters. The reception staff were lovely and very welcoming. The hotel could use some updating but it was clean and tidy. We didn't have any shower gel in the bathroom which was a shame but there was a Tesco 2 minutes up the road so we could pick some up. The hotel has huge potential and it is a big hotel with a quiet floor but there were just a few little things that let it down.

Great location and staff. The property could use a little updating, but for the price- I can't complain.

Lift not working and not being fixed, Shower very very slow just dribbled out, Bar only open a couple of hours a day Manager not very helpful other staff excellent.

We booked what was meant to be a relaxing babymoon through Trivago, specifically choosing this hotel because it advertised a pool, entertainment, and a functioning restaurant. Less than 24 hours after booking, we received an email stating the pool was closed, there would be no entertainment, and the restaurant would only be serving breakfast during our stay – all due to the Boardmasters Festival (which we had no interest in and didn’t even know was taking place). This information was not disclosed at the time of booking. On arrival, we politely asked about the pool and were met with an incredibly rude and patronising response: “You can go to the beach” (despite bad weather), followed by “Do you have a shower in your room? Well, there you go!” and even a sarcastic “I’ll buy you a paddling pool for your room.” This was not only unprofessional, but insulting. The bar was only open between 3–7pm, leaving nothing to do. The room looked nothing like the photos – stains down the walls, outdated furnishings, and paper-thin walls meaning we heard everything from neighbouring rooms. Instead of the peaceful break we booked, the atmosphere was more like a youth hostel due to the hotel catering to festival-goers. This is not acceptable when you’re 8 months pregnant and in need of rest. To make matters worse, other guests told us they also felt misled. The customer service was ultimately the worst we have ever experienced and would caution anyone thinking of staying here!